FAQ – Delivery

How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to monitor the status of your delivery through the courier’s website.

What are the delivery options available?
We offer several delivery options, including standard and express shipping. The available options will be displayed during checkout, along with estimated delivery times.

Do you deliver internationally?
Yes, we offer international delivery to select countries. Shipping costs and delivery times vary depending on the destination.

How long does delivery take?
Delivery times depend on your location and the shipping method chosen. Standard shipping typically takes 3-5 business days, while express shipping may arrive within 1-2 business days.

Can I change my delivery address after placing an order?
Once an order has been placed, we are unable to modify the delivery address. Please ensure your shipping details are correct before confirming your purchase.

What happens if I’m not available to receive my delivery?
If you are not available, the courier will follow their standard procedure, which may include leaving the package in a secure location, attempting redelivery, or holding it at a local facility for pickup.

Are there any shipping restrictions?
Some locations may have specific shipping restrictions or additional fees. These will be indicated during checkout if applicable.

Is shipping free?
Free shipping promotions may apply depending on your order value or ongoing offers. Check the website for current shipping policies.

What should I do if my package is lost or delayed?
If your order is significantly delayed or appears lost, please contact our customer service team for assistance.

For further inquiries, please visit our website at rogerviva.com.